Additionally, when you’re remoting into someone’s machine, their screen locks, so they can’t see (and learn from) what you’re doing. One limitation of Remote Desktop is that you can’t reboot and automatically reconnect you have to take extra steps to do that. Otherwise, they won’t be able to log into your computer. Make sure you configure it properly and note the IP address so that you can give it to your tech support person. As long as you’ve enabled it, someone can log into your computer to get files, troubleshoot, or even just work remotely. Microsoft Windows 10 Pro comes with Remote Desktop already installed, or you can download it for free in the Windows App store. Once you install the software on your machine, you can then access that computer from anywhere, or you can grant permission to someone else to take control of your mouse, keyboard, and screen to figure out why you’re having trouble. Remote access tools essentially allow you to access someone else’s computer from another location. Remote access tools are one way to provide support for common problems like software issues. However, with so many people working from home without access to their usual tech support channels, companies needed to ramp up how they help their employees deal with the technology challenges that come with remote work. Since the beginning of the pandemic, 62 percent of employed Americans say they’ve worked from home. When the COVID-19 pandemic hit, the number of employers making remote work options available to their employees soared from 39 percent in mid March 2020 to 57 percent by the end of the month.
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