MyBroadband asked MWEB for more information on the situation, and the ISP confirmed that this was not an error. “MWEB are advertising R399 uncapped un-throttled internet with Openserve and free router – fantastic deal so you sign up and a month later you get an email – ‘sorry prices going up to R449 a month from Jan 2020,’” said the user. MWEB advertises a deal, I sign up for that deal and four days after installation I am notified of a price increase.”Īnother Hello Peter user complained of the same price increase to the same package as the original MyBroadband reader. “Four days after installation the price gets increased! I agreed to a contract where I pay R649 for fibre not even four days since installation I get an email to notify me of an increase,” said one customer. The customer said they had been assured by a consultant when signing up that the R399 per month original price would be fixed for 12 months, but had since received an email which informed them of a R50 price increase to their package.Ī quick perusal of MWEB’s HelloPeter page shows that many of its customers have reported the same situation. MyBroadband first learned of this situation when a reader contacted us regarding their R399 fibre package being increased to R449 less than a month after they signed up to the service. MWEB will increase its fibre pricing for certain customers regardless of when they signed up to their package, and has explained that it is within its rights to do this.
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